Privacy & Terms

PRIVACY POLICY

Last updated: November 2026

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors, customers and anyone who provides personal information to us.

1.2 This Privacy Policy explains how Simon Howie Butchers Ltd, trading as Simon Howie Foods, collects, uses, stores and protects personal information when you visit our website, contact us, use our services or take part in our promotions.

1.3 We act as the data controller in relation to the personal information covered by this policy. This means we determine how and why your personal information is processed.

1.4 Our website incorporates privacy controls which allow you to manage certain aspects of your personal information and preferences, including cookie settings and marketing communications.

1.5 In this policy, “we”, “us” and “our” refer to Simon Howie Butchers Ltd, trading as Simon Howie Foods.

2. How we use your personal data

2.1 We may collect and process different types of personal information depending on how you interact with us. This may include the following:

Website usage data

2.2 We may process information about your use of our website, including your IP address, approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths. This information may be used to understand how visitors use our website and to improve its performance. Where required, analytics cookies and similar technologies will only be used with your consent.

Contact and customer information

2.3 When you contact us through our website, by email, telephone or other means, we may collect your name, email address, telephone number and any other information you choose to provide.

This information is used to respond to enquiries, provide customer service, deal with complaints and communicate with you about our products and services.

Our lawful basis for processing this information will generally be our legitimate interests in responding to enquiries and managing customer relationships, or taking steps at your request where relevant.

Email subscriptions and marketing

2.4 We may collect information you provide when subscribing to our email notifications, newsletters or marketing communications.

We will use this information to send you the communications you have requested. The lawful basis for this processing is your consent, which you can withdraw at any time by using the unsubscribe facility in our emails or contacting us directly.

Product reviews

2.5 If you submit a product review through our website, we may collect your name, email address, the product being reviewed, relevant product information, photographs and the review itself.

We use this information to manage customer feedback, investigate product queries and improve our products and services.

If you choose to give us permission to publish your review, we may publish the review on our website. Your name will only be published where you have given permission for this.

Photographs and other information submitted with a review will not be published without the appropriate permission.

Golden Haggis Prize Promotion

2.6 If you enter our Golden Haggis prize promotion and submit a prize claim through our website, we will collect and process personal information to verify your claim, confirm your eligibility and arrange payment of your prize.

The information we may collect includes:

Your first and last name.

Your date of birth.

Your email address and telephone number.

Your city or town of residence.

Your unique Golden Haggis redemption code.

Information about where you purchased your winning product.

Your bank account name, sort code and account number, if you choose to provide these online.

Photographs you choose to upload and your Instagram username, if provided.

We use this information for the following purposes:

To verify your unique redemption code and confirm that your claim is valid.

To check your eligibility under the promotion’s terms and conditions, including any applicable age requirements.

To contact you regarding your claim and provide updates.

To arrange payment of your £100 prize using the bank details you provide, or to contact you by telephone if you prefer to provide your bank details over the phone.

To prevent duplicate, fraudulent or otherwise invalid claims.

To maintain appropriate records of the promotion and prizes awarded.

The lawful basis for processing this information is primarily the need to take steps at your request and administer the prize arrangement, including fulfilling our obligations to successful prize claimants. We may also rely on our legitimate interests in preventing fraud, administering the promotion and maintaining appropriate business records, and on legal obligations where applicable.

Bank and payment information

2.7 If you choose to provide your bank account details through our website, we will use these details solely for the purpose of arranging payment of your £100 prize and maintaining the necessary payment records.

If you prefer not to provide your bank details online, you may select the option on the claim form requesting that a member of our team contacts you by telephone to obtain the information needed to arrange payment.

Access to bank details will be restricted to authorised personnel who need this information to process and administer prize payments.

We will not use your bank details for marketing purposes or share them for unrelated purposes.

We will retain bank information only for as long as necessary to arrange payment and meet any applicable legal, accounting or record-keeping requirements.

Photographs and social media

2.8 You may choose to upload photographs of yourself with your winning Golden Haggis as part of your prize claim. Providing photographs is entirely optional and is not a condition of receiving your prize.

If you choose to give us permission to use your photographs, we may feature them on Simon Howie Foods’ social media channels and other marketing materials to celebrate our Golden Haggis promotion.

You may also provide your Instagram username so that we can identify and tag your account when sharing content, where appropriate.

Agreeing to the use of your photographs is entirely voluntary and does not affect your eligibility to receive your prize.

You may withdraw your permission for future use by contacting us at [email protected].

2.9 We will not use information collected through the Golden Haggis promotion for unrelated marketing purposes unless you have separately agreed to receive marketing communications.

3. Providing your personal data to others

3.1 We may share personal information with members of our group of companies where reasonably necessary for the purposes described in this policy.

3.2 We may also share relevant personal information with trusted third-party service providers where necessary to operate our website and business. These may include:

Website hosting and technical support providers.

Email and communication service providers.

IT and website security providers.

Payment service providers and financial institutions.

Other authorised suppliers acting on our behalf.

3.3 Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

3.4 We may also disclose personal information where required to do so by law, regulation or a competent authority, or where necessary to establish, exercise or defend legal claims.

3.5 We will only share personal information where necessary and appropriate for the purposes described in this policy.

4. International transfers of personal data

4.1 Some of the third-party services we use to operate our website and business may process or store personal information outside the United Kingdom.

4.2 Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

4.3 Further information about any relevant international transfers and the safeguards used can be requested by contacting us at [email protected].

5. Retaining and deleting personal data

5.1 We will only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, regulatory or reporting requirements.

5.2 The length of time we retain personal information will depend on the type of information and the reason for which it was collected.

5.3 For example:

Customer enquiries and correspondence will be retained for as long as necessary to deal with the enquiry and any subsequent matters.

Marketing information will be retained until you withdraw your consent or unsubscribe, subject to any limited records we need to retain to respect your preferences.

Product reviews and published content may remain on our website for as long as the content remains relevant and appropriate, subject to any applicable requests for removal.

Golden Haggis prize claim information will be retained for as long as necessary to verify claims, administer the promotion, arrange payment and meet any relevant record-keeping requirements.

Bank account details will be retained only for as long as necessary to arrange payment and meet applicable legal, accounting or record-keeping requirements.

5.4 If you would like us to delete personal information we hold about you, please email your request to [email protected].

We will consider and respond to your request in accordance with applicable data protection legislation. In some circumstances, we may need to retain certain information to meet our legal, regulatory, accounting or other legitimate business obligations.

6. Amendments to this policy

6.1 We may update this Privacy Policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are aware of any changes.

7. Your data protection rights

7.1 Under applicable data protection legislation, you may have the right to:

Request access to the personal information we hold about you.

Request that inaccurate or incomplete personal information is corrected.

Request the deletion of your personal information in certain circumstances.

Request that we restrict the processing of your personal information in certain circumstances.

Object to the processing of your personal information where applicable.

Request the transfer of your personal information to another organisation, where applicable.

Withdraw your consent where we rely on consent to process your information.

7.2 You have the right to object to the use of your personal information for direct marketing purposes at any time.

7.3 To exercise any of these rights, please contact us at [email protected].

7.4 We may need to take reasonable steps to verify your identity before responding to your request.

7.5 We will respond to requests in accordance with applicable data protection legislation. In certain limited circumstances permitted by law, we may charge a reasonable administrative fee or refuse a request.

8. Complaints

8.1 If you have concerns about how we have handled your personal information, please contact us in the first instance at [email protected] so that we can investigate.

8.2 You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

You can contact the ICO through its website:

https://ico.org.uk/make-a-complaint/

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

9. Privacy and Data Protection Enquiries

9.1 If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below:

Email: [email protected]

Telephone: 01764 684332

Postal address: Findony, Muckhart Road, Dunning, Perthshire, PH2 0RA.

10. Cookies

10.1 Our website uses cookies and similar technologies to help provide and improve our online services.

10.2 Cookies may be used for essential website functions, remembering preferences, analysing website usage and supporting other website features.

10.3 Where required, we will ask for your consent before placing non-essential cookies on your device.

10.4 You can manage your cookie preferences through the cookie controls available on our website. You can also adjust your browser settings to manage or block cookies, although this may affect some website functionality.

11. Our details

11.1 This website is owned and operated by Simon Howie Butchers Ltd, trading as Simon Howie Foods.

11.2 We are registered in Scotland under company registration number SC248591.

11.3 Our registered office and principal place of business is:

Findony, Muckhart Road, Dunning, Perthshire, PH2 0RA.

11.4 Our VAT registration number is 829 8303 04.

11.5 You can contact us:

By post, at the postal address given above.

By telephone, on 01764 684332.

By email, at [email protected].

Through the contact form on our website.

WEBSITE DISCLAIMER

WEBSITE DISCLAIMER

Last updated: November 2026**

1. Introduction

1.1 This disclaimer governs your use of our website.

1.2 By accessing and using our website, you agree to comply with the terms of this disclaimer. If you do not agree with any part of this disclaimer, you should not use our website.

1.3 Our website uses cookies and similar technologies. Information about how these are used and how you can manage your preferences is provided in our Privacy Policy and through our website’s cookie consent controls.

2. Copyright and intellectual property

2.1 Copyright © 2026 Simon Howie Butchers Ltd. All rights reserved.

2.2 Unless otherwise stated, we own or have permission to use the copyright and other intellectual property rights in the content published on this website. This includes, but is not limited to, text, photographs, images, graphics, logos, designs, videos and other materials.

2.3 All such intellectual property rights are reserved.

2.4 The names, logos, branding and trademarks associated with Simon Howie Foods and The Scottish Butcher must not be used without our prior written permission.

3. Licence to use our website

3.1 You may:

(a) View pages from our website in a web browser.

(b) Download or print pages from our website for your own personal, non-commercial use.

(c) Share links to pages on our website, provided this is done fairly and does not misrepresent our business or suggest an endorsement where none exists.

3.2 Except as expressly permitted by this disclaimer or applicable law, you must not reproduce, republish, distribute, modify, sell, rent, sub-license or otherwise commercially exploit any material from our website without our prior written permission.

3.3 You must not use our website content in a way that infringes our intellectual property rights or those of any third party.

3.4 We reserve the right to restrict access to certain areas of our website, or to the website as a whole, where reasonably necessary. You must not attempt to circumvent or bypass any access restrictions.

4. Acceptable use

4.1 You must not:

(a) Use our website in any way that causes, or may cause, damage to the website or interfere with its performance, availability or accessibility.

(b) Use our website for any unlawful, fraudulent, misleading or harmful purpose.

(c) Use our website to upload, transmit or distribute viruses, malware, spyware or other malicious software.

(d) Conduct systematic or automated data collection activities, including scraping, data mining, data extraction or data harvesting, without our prior written consent, except where permitted by applicable law.

(e) Access or interact with our website using automated systems or software in a way that places an unreasonable burden on the website or breaches applicable laws.

(f) Attempt to gain unauthorised access to our website, its servers, databases or related systems.

(g) Use personal information collected from our website for unsolicited direct marketing or other purposes that are not permitted by applicable data protection legislation.

4.2 You must not use information collected from our website to contact individuals or organisations for unlawful or unsolicited purposes.

4.3 Any information you provide to us through our website must, to the best of your knowledge, be true, accurate, current and complete.

5. Website information and availability

5.1 We aim to ensure that the information published on our website is accurate and up to date. However, information is provided for general information purposes and we do not guarantee that all content will always be complete, accurate or current.

5.2 Product descriptions, photographs, packaging images and other product information are provided as a guide. Products, packaging, ingredients and availability may change from time to time.

5.3 For the most accurate and up-to-date information about a particular food product, including ingredients, allergens, nutritional information and storage instructions, customers should always refer to the information printed on the product packaging.

5.4 We do not guarantee that our website, or any particular feature or service on it, will always be available, uninterrupted or error-free.

5.5 We reserve the right to modify, suspend or discontinue any part of our website or its services where reasonably necessary.

6. External links

6.1 Our website may contain links to external websites and resources operated by third parties.

6.2 These links are provided for convenience and information purposes only. We have no control over the content, availability or privacy practices of external websites and do not accept responsibility for their content or services.

6.3 The inclusion of an external link does not necessarily imply our endorsement of that website, organisation or service.

6.4 You access external websites at your own risk and should review their relevant terms and privacy policies.

7. Limitations and exclusions of liability

7.1 Nothing in this disclaimer shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law. This includes liability for:

(a) Death or personal injury caused by negligence.

(b) Fraud or fraudulent misrepresentation.

(c) Any other liability which cannot legally be excluded or restricted.

7.2 Nothing in this disclaimer affects your statutory rights as a consumer.

7.3 To the extent permitted by law, we will not be liable for losses arising from:

(a) Your inability to access or use our website due to circumstances beyond our reasonable control.

(b) Temporary interruptions, technical issues or errors affecting the website.

(c) Your reliance on information which is incomplete, inaccurate or out of date, where we have taken reasonable steps to provide accurate information.

(d) The content, products or services provided by external websites linked from our website.

7.4 We will not be responsible for losses arising from events outside our reasonable control, including natural disasters, power failures, internet service interruptions, industrial disputes or other unforeseen circumstances.

7.5 Nothing in this section excludes or limits our responsibility for any obligations we have under applicable consumer protection legislation or any other legal requirements.

8. Variation

8.1 We may revise this disclaimer from time to time by updating this page.

8.2 Any revised version will apply from the date it is published on our website.

8.3 We recommend that you review this page periodically to ensure you are aware of any changes.

9. Severability

9.1 If any provision of this disclaimer is found by a court or other competent authority to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

9.2 Where possible, any provision found to be unlawful or unenforceable shall be interpreted or amended to the minimum extent necessary to make it lawful and enforceable.

10. Law and jurisdiction

10.1 This disclaimer shall be governed by and interpreted in accordance with the laws of Scotland.

10.2 Any disputes relating to this disclaimer shall be subject to the jurisdiction of the Scottish courts, except where applicable consumer protection legislation gives you the right to bring proceedings elsewhere.

11. Statutory and regulatory information

11.1 Simon Howie Butchers Ltd is registered in Scotland under company registration number SC248591.

11.2 Our VAT registration number is 829 8303 04.

12. Our details

12.1 This website is owned and operated by Simon Howie Butchers Ltd, trading as Simon Howie Foods.

12.2 Our registered office and principal place of business is:

Findony
Muckhart Road
Dunning
Perthshire
PH2 0RA

12.3 You can contact us:

(a) By post, at the address given above.

(b) Through the contact form on our website.

(c) By telephone, on 01764 684332.

(d) By email, at [email protected].