FAQs

If you would prefer same day collection, make sure you place your order before 1pm to allow our staff plenty time to put your order together with the care and attention it deserves before closing time. Orders placed after 1pm will be ready for collection from 10am the next working day.

We will send you an email to let you know when it is ready to collect, so please wait until you have received this so we are ready to welcome you! If this email hasn’t reached you yet, it may be in your junk folder. Adding us to your safe senders list will avoid this in future.

Unfortunately the current haggis bag cannot be recycled at this time. We are exploring other options as well as keeping up to date with changes being made on a national level to how plastics are recycled and handled as waste.

No – the haggis bag is merely a carrier for the haggis ‘bung within’. The plastic bag has 2 holes in the bottom to allow moisture to escape.

We are always keen to hear from you. If you would like to send us a review please complete our review form, or alternatively, please email your comments to [email protected]

We pride ourselves in the quality of our products, however, if you are dissatisfied or disappointed with any of our products we hope you will contact us to allow us to discuss the matter with you and get to the bottom of what went wrong.

If you would like to share your creations with us please do so on Facebook, Instagram or Twitter with the hashtag #SimonHowie

We cannot recommend reheating the haggis the following day, as at this point it has already been cooked twice; we do not perform validation tests on further reheating by the consumer. If you do decide to reheat your haggis, please ensure it is piping hot throughout before serving.

Although the black pudding has been cooked once at the factory, it is produced in a raw area, so we must also class the finished product as raw. ‘Ready to eat’ products need to be produced in a high risk department which our puddings are not, therefore we not consider these products fit to be eaten straight from the packaging – they must be thoroughly re-heated prior to consumption.

Raw products should never be cooked straight from frozen. They must be fully defrosted, before cooking, either in the fridge or in the microwave on the defrost setting (this always needs to be specified) and consumed within 24 hours.

We are inundated with requests for sponsorship, raffle prizes and charitable donations. While we help as many as we can, unfortunately we cannot support them all. Please email your request to [email protected] so that the right team can review the request and allocate support fairly across all the messages of help that we receive.

Unfortunately as the counter products in the shops are ‘homemade’, they have not been tested for nutritional values and we do not have this information to share.

Supermarkets: All our permanent / current seasonal stock should be listed. Short term special buys may not be listed as they are only available for a few days. For any supermarket product queries please email [email protected]

Click & Collect: We have listed all the main items available from the Perth & Auchterarder shops. If there is an item you would like to order that isn’t available online, please contact us via [email protected] and we will do our best to help you.

We supply many of Scotland’s top hotels and restaurants but are equally happy working with a local Inn or Bistro. Please contact our sales team for more information.

[email protected]

01764 686006 – 07971 150130

We operate 2 award winning butcher shops in Perth and Auchterarder.

We also supply the major supermarkets with our range of popular meat products, from the UK’s number 1 haggis to Scotland’s best-selling black pudding and dry cure branded bacon.

While the majority of our products are widely available in supermarkets across Scotland, our Original Haggis and Wee Black Pudding are available nationwide from Tesco, Sainsbury’s and Morrisons. We also have bacon, white pudding and sliced black pudding available to buy from selected stores in England. For more information please use our stockist finder or email [email protected]

This could be for various reasons. Products like haggis and vegetarian haggis are sold nationwide in January in the run up to Burns Night, but are not as widely available throughout the year.

Alternatively the product could have been a seasonal line, only in for a short period like our Christmas and BBQ lines.

Or the supermarket may have done a range change and simply decided to no longer stock that product.

Ultimately, it is the supermarkets that decide what is stocked on the shelves and where. If it was up to us, we would be everywhere! However, you can speak to customer services in your local supermarket as some retailers will order products in as ‘local choice’.

Our Vegetarian Haggis is available to buy in England in January in the run up to Burns Night but is not currently stocked outwith Scotland at any other time of the year.

Please visit the product page of the item in question, as all cooking instructions are listed there.

Please use the search functionality (top left corner) or the category tags to filter for gluten free. All our gluten free products will be shown. Any products that are gluten free will be labelled as such on the product page.

All meat & poultry is sourced from the UK & Ireland, with the majority of beef being from Scotland. Full traceability back to abattoir can be performed by our suppliers and checks are performed annually. There is a scheduled regime of DNA testing covering both raw materials and finished product to ensure the integrity of all purchased meat; the schedule is based on detailed risk assessment of individual suppliers.

We focus on sourcing suppliers whose livestock comes from farms that operate with industry approved animal welfare certifications. The essence of these schemes is to protect and ensure a healthy environment for livestock through promoting the respective high levels of Animal Husbandry, Nutrition, Animal Records, Identification, Traceability and Sourcing, Housing and Handling, Transport, Grassland Management and Environmental Care. 

We do not use peanuts or tree nuts (e.g. pecans, walnut, hazelnut, almonds, pistachio, macadamia, cashews) as ingredients in any of our products and whilst we endeavour to source ingredients from suppliers who also do not handle nuts, we cannot guarantee that they are 100% ‘nut free’ as we do not test for the presence of nut traces.

Simon Howie was born and bred in Dunning, where the factory is based and where he still lives today. His house is a stone’s throw from the factory! He is in the business most days and still leads the business forward as it grows from strength to strength.

We take the use of palm oil in our products very seriously and it is very much in review. While palm oil is currently very unpopular in the media, we are determined to make the right change rather than a quick one. A recent report examining the problems relating to palm oil says alternatives like soy, corn and rapeseed could be even worse because these crops are much more land-hungry. It points out palm oil’s many disadvantages, but warns that alternatives would likely lead to even more biodiversity losses and problems rather than provide a solution. We are seeking expert advice to ensure any changes that we do make are the right ones and for the right reasons.

Our black trays are not currently widely recyclable. We did look at changing to clear trays, but actually, black trays are an important part of the recycling journey as all other trays can be recycled into them. Instead, we are running trials to include an extra ink in our black trays allowing them to also be detected and commercially recycled. Hopefully the trials go well and we are able to put this in place soon.

We usually open our order books for Christmas late October / early November. Watch this space for more info and follow us on Facebook to be the first to hear our regular news and updates.